Effective Date: January 1, 2026

At Pappy’s PlayBook, we are committed to delivering the sports handicapping services purchased by our customers accurately and on time. Please review the following policy before completing a purchase.

All Sales Are Final

Due to the digital and time-sensitive nature of our services, all purchases made through Pappy’s PlayBook are final and non-refundable, except where a refund is required by applicable law.

Once selections, analysis, membership access, or other purchased content have been delivered by email or through another stated delivery method, the service is considered provided.

Refunds will not be issued based on:

  • The outcome of a sporting event or wager.
  • A customer’s failure to check their email, spam, junk, or promotional folders.
  • A customer’s decision not to use the information provided.
  • Changes in personal circumstances.
  • Requests submitted after services have already been delivered.
  • Dissatisfaction with the results of individual selections.

Pappy’s PlayBook does not guarantee that every selection will win. Sports betting involves financial risk, and customers are responsible for deciding whether and how to use the information provided.

Service Delivery

Services are generally delivered to the email address supplied by the customer at the time of purchase. Customers are responsible for providing a valid and accessible email address.

Email delivery records, sent-message records, customer replies, timestamps, receipts, and other documentation may be used to confirm that services were provided.

Customers should add [email protected] to their contacts and add [email protected] to their contacts or approved-sender list and regularly check their spam or junk folders.

Service Concerns

Although refunds are not normally issued, Pappy’s PlayBook is willing to work with customers who experience a legitimate service-delivery issue.

Depending on the circumstances, we may offer a reasonable resolution such as:

  • Resending previously delivered content.
  • Extending the customer’s service period.
  • Providing additional days of service.
  • Correcting an email address or delivery issue.
  • Offering another reasonable service-based accommodation.

Any additional service, extension, credit, or accommodation is offered at the sole discretion of Pappy’s PlayBook and does not create an entitlement to a cash refund.

Contact Us Before Filing a Dispute

Customers who believe they have not received their purchased services should contact us before filing a chargeback or payment dispute. We will review the customer’s account, confirm the delivery information, and make a good-faith effort to resolve the concern.

Please include the following information:

  • Your full name.
  • The email address used for the purchase.
  • The date of purchase.
  • A copy of your receipt or transaction number.
  • A description of the issue.

Contact us at:

[email protected]
[email protected]

Submitting a payment dispute without first contacting us may delay the resolution process. Pappy’s PlayBook reserves the right to provide payment processors and financial institutions with receipts, delivery records, email correspondence, policy acknowledgments, and other evidence demonstrating that the purchased services were delivered.

Agreement to This Policy

By purchasing a service from Pappy’s PlayBook, the customer confirms that they have reviewed, understood, and agreed to this Refund and Service Resolution Policy.

Pappy’s PlayBook reserves the right to update this policy at any time. Changes will apply to purchases made after the revised policy is posted.